Safety Guidelines

• Be honest about who you are and what you offer.
• Treat every family, teen, and neighbor with respect.
• Only share personal information with people you trust.
• Do not use BeeAvail to harass, discriminate, or harm others.
• Agree the rate before the work starts, then pay what was agreed.

• No auto-confirmations: every booking request needs a person to confirm it. Nothing is scheduled automatically, so there is always time to review the dates, rate, and who is asking.
• Flexible parent involvement by age: parents can fully manage a younger kid's card and act as the approver, or be looped in alongside an older teen to get booking alerts, help with scheduling, and review unfamiliar requests together.
• Block a requester privately from any card, and review or unblock them later from your dashboard.
• The helper directory is adults 18 and up only, opt-in, and can be hidden anytime. Minors are never listed.
• Parents control whether an under-18 kid can browse or offer on open requests: parent-only, kid-with-approval, or kid-with-notify.
• Independent teens see a safety prompt before offering on an open request from someone they don't know.

• Match involvement to age: For younger kids, be the approver who reviews and confirms every request. For older teens, stay looped in to help with scheduling, follow-ups, and calendar conflicts.

• Review new requesters together: When a request comes from someone your family hasn't worked with before, review the person's profile, job details, and location together before accepting.

• Always okay to say no: Make sure your kid knows it is always okay to decline, suggest a different time, or ask you for advice.

• Keep credentials private: Keep your account credentials private and update your kid's card as needs change.

• Only accept what feels safe: Only accept bookings you feel safe with. It is always okay to say no.

• Loop in an adult: Loop in a parent or guardian on your card. They can help check your schedule, follow up on details, and give a second opinion on requests from people you don't know yet.

• Take your time: You never have to rush. Check that the hours, rate, and tasks work for you before accepting.

• Share your whereabouts: Let a parent or trusted adult know where you are going and when.

• Keep private info private: Do not share your home address or personal contact info publicly.

• Leave if it feels wrong: If a situation feels wrong, leave and tell an adult right away.

• Vet unfamiliar requesters: Before offering on an open request from someone you don't know, review the requester, job details, location, and time with a parent or guardian.

• Confirm the rate first: Confirm the rate and how you will be paid before you start, so there is no confusion afterwards.

• Bookings are never instant: For younger helpers, a parent or guardian reviews and confirms your request. Older teens may reply themselves, often with a parent looped in.

• Communicate clearly: Communicate clearly about the service, timing, and payment.

• Provide a safe environment: Provide a safe environment for teens working in your home.

• Respect their privacy: Never ask a teen for personal information beyond what's needed to coordinate.

• Confirm and pay the agreed rate: Confirm the rate before the job and pay what was agreed, on time.

• Confirm the rate before the job starts. Use the rate or agreed-price field on the booking request so both sides see the same amount in writing.
• Payment is arranged directly between you and the other person. BeeAvail does not process or hold payments.
• If a payment dispute comes up - the amount is different from what was agreed, or payment never arrives - report it to us. Every report is reviewed.

If something doesn't feel right - a booking, a message, a payment dispute, or a user - please let us know. Reports go to the BeeAvail team, every report is reviewed, and we can hide directory listings or close open requests when needed.

If someone is in immediate danger, contact local emergency services first, then report to us.