Privacy Policy

We collect information you provide directly when you create an account, build a card, send or receive a booking request, or contact us. This may include:

• Account information: email address and authentication details.
• Profile information: names, phone numbers, general service area, home ZIP code, photos you upload, and availability.
• Booking information: dates, times, notes, and the contact details needed to coordinate a booking.
• Booker introductions: the optional self-introduction and social links (Facebook or Instagram) a booker shares with families.
• Community board content: open request posts, offers to help, and related notes.
• Connections: referrals and endorsements between helpers, saved-helper lists, and private block lists.
• Share history: records of when a card link was emailed or texted to someone.
• Communications: messages or support requests you send us.
• Technical data: browser type, device information, and IP address collected automatically for security and reliability.

We use the information we collect to:

• Provide, operate, and improve the BeeAvail service.
• Connect parents, teens, and neighbors for booking requests.
• Send booking confirmations, reminders, and account-related notifications.
• Respond to support questions and troubleshoot issues.
• Protect the security and integrity of our platform.

We do not sell personal information. We only share information with third-party service providers as needed to run the service - for example, hosting, authentication, email delivery, and analytics - and we require those providers to protect your data.

BeeAvail is designed for families. We take children's privacy seriously and follow the Children's Online Privacy Protection Act (COPPA) and similar laws.

• We do not knowingly collect personal information from children under 13 without verifiable parental consent.
• Accounts for younger children are set up and managed by a parent or legal guardian.
• Parents can review, update, or delete their kid's information at any time from their dashboard.
• If you believe we have collected information from a child under 13 without proper consent, please contact us and we will delete it promptly.

Adding a mobile number is optional and is never required to use BeeAvail. If you add one, we use it only to send you the booking alerts, reminders and account messages you asked for, and to text you a code that confirms the number is yours.

We do not share mobile numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. We do not sell your phone number. Your number is shared only with the messaging provider that delivers your texts on our behalf, and only so that your messages can be sent.

Message frequency varies and depends on your own bookings and reminder settings - most people get a few messages a week at most. Message and data rates may apply. Reply STOP to any message to cancel, or HELP for help. You can also remove the number in your alert settings at any time, and we will switch you back to email. See our text message program details for the full opt-in flow.

Some fields, like booking notes and booker introductions, offer dictation using your device's built-in speech recognition. Your speech is processed on your device by your browser or operating system. BeeAvail never uploads, receives, or stores any audio.

You can update or delete most account information directly in the app, including deleting your account and any cards you created, from Settings. A parent or guardian can remove a teen's card at any time. Some information may be retained for security, fraud prevention, or legal compliance purposes.

Helpers 18 and older can choose to be findable in search. Only signed-in users can search, and results show first name, general area, services, and starting rate. Age, last name, exact address, email, and phone are never shown. Helpers can hide their listing at any time from Booking settings. Helpers under 18 can never be listed. ZIP codes are geocoded to compute distances for directory search and open requests.

If you book through a shared link without creating an account, we store the name, email, phone, and address you provide so the family can coordinate the booking. You can create an account later with the same email to see and manage those bookings in one place. If you would rather not create an account, email privacy@beeavail.com to ask us to delete the details you gave us.

Some preferences, like your saved ZIP code for open requests, are stored locally in your browser and never reach our servers.

We use reasonable technical and organizational measures to protect your information. No online service can guarantee complete security, so we encourage you to use strong passwords and keep your account credentials private.

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of the page. Continued use of BeeAvail after changes means you accept the updated policy.

If you have questions about this Privacy Policy or how we handle your data, please contact us at privacy@beeavail.com.